Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, the item must be in the same condition in which you received it, unworn or unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at podrska@culturecard.ba. 

If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return-related questions at podrska@culturecard.ba.

Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and resolve it.

Exceptions / Non-refundable Digital Tickets
Certain digital tickets are non-refundable once they have been used. If a purchased Culture Card has been activated or used for entry to at least one attraction, museum, venue, or partner location, the ticket is considered used and is no longer eligible for a refund, either in full or in part.

A refund may only be requested for a purchased digital ticket that has not been activated, scanned, redeemed, or used at any attraction, museum, venue, or partner location.

If you have any questions regarding the status of your digital ticket or refund eligibility, please contact us at podrska@culturecard.ba.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get the product you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period
Notwithstanding the above, if goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As stated above, the item must be in the same condition in which you received it, unworn or unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.

Refunds
We will notify you once we have received and inspected your return and let you know whether the refund has been approved. If approved, you will automatically be refunded to your original payment method within 10 business days. Please note that it may also take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at podrska@culturecard.ba.